Last Updated: 27 October 2026
Introduction
Welcome to Shera Tea. These Terms and Conditions govern your access to and use of our website, including browsing, purchasing products, and using any services offered through our online store. By accessing our website or placing an order, you agree to comply with these terms.
Please read these Terms and Conditions carefully before using our website.
1. General Information
Shera Tea operates this website to provide customers with information about and access to our tea products and related offerings. Throughout this website, the terms “we,” “us,” and “our” refer to Shera Tea, while “you” and “your” refer to the customer or website visitor.
2. Eligibility
By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable Indian law or that you have the necessary consent from a parent or legal guardian, where required.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, packaging details, and other information displayed on our website are accurate.
However, slight variations in product appearance, packaging, colour, or presentation may occur. Such variations do not necessarily indicate a difference in product quality.
Tea is a natural agricultural product, and its aroma, flavour, colour, and appearance may vary between batches.
4. Pricing and Payments
All product prices are displayed in Indian Rupees (INR), unless otherwise stated. Prices, offers, and product availability may change without prior notice.
Orders are subject to applicable taxes, delivery charges, and other fees, which will be displayed during checkout where applicable.
Payments must be completed through the payment methods available on our website. We reserve the right to cancel or refuse an order in cases of suspected fraud, pricing errors, payment failure, or other legitimate reasons.
5. Order Acceptance and Cancellation
Placing an order does not automatically guarantee acceptance. An order will be processed subject to payment confirmation, product availability, and verification of the order details.
If an order cannot be fulfilled, we will make reasonable efforts to notify you and arrange a refund where applicable.
Customers who wish to cancel an order should contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or dispatched.
6. Shipping and Delivery
We aim to process and dispatch orders within the timelines specified in our Shipping Policy. Delivery estimates are indicative and may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.
Please refer to our Shipping Policy for further information about processing times, shipping charges, and delivery.
7. Returns and Refunds
Return and refund requests must be submitted within seven (7) days of delivery, subject to the eligibility conditions stated in our Return and Refund Policy.
Products must meet the applicable return conditions. Certain products, including opened or used food products, may not be eligible for return except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible under our policy.
Please read our complete Return and Refund Policy before placing an order.
8. Customer Responsibilities
- Provide accurate and complete contact, billing, and shipping information.
- Use the website only for lawful purposes.
- Avoid activities that may disrupt the website or compromise its security.
- Not submit fraudulent orders or misuse payment methods.
- Not reproduce, distribute, or commercially exploit our website content without written permission.
9. Intellectual Property
All website content, including text, logos, product images, graphics, designs, and other materials owned or licensed by Shera Tea, is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, publish, or distribute such content for commercial purposes without our prior written permission.
10. Limitation of Liability
To the extent permitted by applicable law, Shera Tea shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits any consumer rights, warranties, or liabilities that cannot legally be excluded under applicable law.
11. Website Availability
We aim to maintain the availability and proper functioning of our website. However, we do not guarantee uninterrupted access and may temporarily suspend access for maintenance, security, or technical reasons.
12. Privacy
Your personal information will be handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.
13. Changes to These Terms
We reserve the right to update or revise these Terms and Conditions from time to time. Updated terms will be published on this page along with the revised date.
Your continued use of the website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
14. Governing Law
These Terms and Conditions shall be governed by the laws of India. Any disputes shall be handled by the competent courts or authorities in accordance with applicable law.
15. Contact Information
Business Name: Shera Tea