Last Updated: 27 October 2026
Introduction
At Shera Tea, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or communicate with us.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
- Personal Information: Name; billing and shipping address; email address; phone number; order and purchase details.
- Payment Information: Payments are processed through the payment methods or third-party payment providers available at checkout. We may receive transaction references, payment status, and related information necessary to process and manage your order. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.
- Technical Information: When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data.
- Communication Information: We may retain information you provide when contacting us about an order, return, refund, delivery, or other enquiry.
2. How We Use Your Information
- Process and fulfil orders.
- Arrange shipping and delivery.
- Process eligible cancellations, returns, and refunds.
- Respond to customer enquiries and complaints.
- Send order confirmations, invoices, and delivery updates.
- Improve our products, website, and customer experience.
- Detect, investigate, and prevent fraud or misuse.
- Comply with legal, tax, accounting, and regulatory obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, analyse traffic, and support security.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including checkout functionality.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including payment gateways and payment service providers; courier companies and logistics partners; website hosting and technical service providers; website analytics and security providers; and professional advisers, regulators, law enforcement authorities, or other parties where legally required.
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.
When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.
7. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and may withdraw consent where processing is based on consent.
Certain information may need to be retained to comply with legal obligations or resolve outstanding transactions and disputes.
To make a privacy-related request, contact us using the details provided below.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, such as payment gateways and delivery tracking systems.
These third parties may have their own privacy policies and practices. Shera Tea is not responsible for the privacy practices of external websites that we do not control.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by law. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
10. Promotional Communications
We may send promotional emails, messages, or offers where permitted by law. You can opt out of marketing communications by following the unsubscribe instructions provided or contacting us directly.
Transactional communications relating to your orders may still be sent where necessary.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal obligations.
Any revised policy will be published on this page with an updated date.
12. Contact Us
Business Name: Shera Tea