Last Updated: 27 October 2026
Introduction
At Shera Tea, we aim to deliver your favourite tea products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, and delivered.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may vary during weekends, public holidays, promotional campaigns, or periods of unusually high order volumes.
Orders placed outside business hours may begin processing on the next business day.
2. Shipping and Delivery Time
Estimated delivery generally takes 3–7 business days after dispatch, depending on the delivery location, courier service, and other operational factors.
Delivery to remote locations or areas with limited courier coverage may take longer.
These timelines are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
Shipping fees may vary depending on the delivery location, order value, package weight, and applicable promotional offers.
Any free-shipping offer will be subject to the conditions displayed on our website at the time of purchase.
4. Delivery Locations
Shera Tea delivers to serviceable locations within India, subject to courier availability and any restrictions displayed at checkout.
Please enter your complete address and valid PIN code when placing an order to help avoid delivery delays.
International shipping, if offered, will be subject to the terms and charges communicated at the time of ordering.
5. Order Tracking
Where tracking is available, customers may receive a tracking number or link through email, SMS, WhatsApp, or another communication channel provided during checkout.
Tracking information may take some time to appear after the courier collects the package.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery details, including the recipient’s name, phone number, street address, city, state, and PIN code.
If an order cannot be delivered because of an incorrect or incomplete address or an unavailable recipient, the courier may attempt redelivery or return the package to us.
Additional shipping charges may apply to reshipment where permitted by law and communicated to the customer.
7. Delayed Deliveries
We make reasonable efforts to dispatch orders and work with our delivery partners to ensure timely delivery.
However, delays may occur due to weather conditions, courier disruptions, public holidays, transportation issues, local restrictions, or other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.
8. Failed Delivery or Returned Shipments
If a shipment is returned to us because delivery was unsuccessful, we may contact you to confirm your address and discuss available options.
Any reshipping arrangement, additional charges, or refund will be handled according to the circumstances, our applicable policies, and the law.
9. Damaged, Missing, or Incorrect Items
Please inspect your package after delivery. If you receive a damaged, defective, spoiled, or incorrect product, or discover that an item is missing, contact us within seven (7) days of delivery.
Include your order number, a description of the issue, and supporting photographs where applicable.
Eligible requests will be reviewed under our Return and Refund Policy and applicable law.
10. Delivery Confirmation
An order may be marked as delivered based on confirmation received from the courier service.
If your tracking information shows that the package has been delivered but you have not received it, please contact us promptly so that we can investigate with the delivery partner.
11. Contact Us
For shipping-related questions, tracking assistance, or delivery complaints, contact:
Business Name: Shera Tea
Thank you for choosing Shera Tea. We appreciate your business and look forward to serving you.